Privacy Policy

Last updated: July 31, 2026

GetHotWater.ca ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

1. Information We Collect

We collect the following types of personal information:

Information You Provide

  • Contact information: name, email address, phone number, property address
  • Service information: current rental costs, tank installation dates, preferred tank size, preferred payment plan
  • Account information: email address and password (hashed and encrypted)
  • Uploaded content: photos and documents you submit related to your service request
  • Communications: messages and correspondence through our platform

Information Collected Automatically

  • Usage data: pages visited, time on site, referring website
  • Device information: browser type, operating system, screen resolution
  • Cookies and similar technologies: as described in our Cookie Policy

2. How We Use Your Information

We use your personal information to:

  • Process and respond to your quote requests
  • Provide, maintain, and improve our services
  • Communicate with you about your quote, installation, or account
  • Send confirmation emails and service updates
  • Create and manage your user account
  • Comply with legal obligations
  • Protect against fraudulent or unauthorized activity

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

  • Service providers: licensed technicians who perform installations, payment processors, and hosting providers who assist in operating our business
  • Legal requirements: when required by law, court order, or governmental authority
  • Business transfers: in connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL/TLS encryption for data in transit
  • Secure password hashing (bcrypt)
  • Access controls limiting who can view personal data
  • Regular security reviews

While we take reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may request deletion of your account and associated data at any time.

6. Your Rights

Under PIPEDA and applicable law, you have the right to:

  • Access: request a copy of your personal information
  • Correction: request correction of inaccurate information
  • Deletion: request deletion of your personal information
  • Withdraw consent: withdraw consent to the collection, use, or disclosure of your information

To exercise these rights, contact us through the quote request form on our website.

7. Third-Party Services

Our Site uses the following third-party services:

  • Google reCAPTCHA: to protect against spam and abuse. Subject to Google's Privacy Policy and Terms of Service.
  • Bootstrap CDN: for website styling and functionality
  • Google Fonts: for typography

8. Children's Privacy

Our Site is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us through the quote request form on our website.

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